Front Office Support Specialist, Certificate of Completion

The purpose of this program is to provide students with short-term training in front end office, basic customer service, reception, or customer intake type positions. This is an opportunity for those who are finding barriers to accessing employment in an office environment, or as a stepping stone for those who are seeking more advanced career options.

22-24 credits

Program Contacts

Cost

Estimated Cost: $ 5,256

  • Resident Tuition: $ 3,480
  • Technology Fees: $ 336
  • General Student Fees: $ 450
  • On Line Course Fee: $ 240
  • Books / Course Materials: $ 750 (Some courses use Open Educational Resources (OER), which are free or low-cost materials)

Costs provided are estimates only, and may differ depending on course type and/or modality. Learn more and view current tuition and fee information.

Program Learning Outcomes

Students who complete this program will be able to:

PLO 1 - Apply basic and transferable computer skills in common software tools such as Microsoft Word and Excel

PLO 2 - Engage in culturally appropriate communication and interpersonal skills needed to work in an office or customer facing environment

PLO 3 - Demonstrate basic awareness of the specific office climate, culture, and vocabulary relevant to unique career area choice

Program Requirements

All courses in this program require default grading (completed with a letter grade of C- or better, or Pass).

Program Core Courses

Computer Skills

Complete two courses from the following:

BT 120MS WORD for Business

4

BT 123MS EXCEL for Business

4

CIS 101Computer Fundamentals

4

Or

CS 120Concepts of Computing: Information Processing

4

Communication and Human Relations

Complete two courses from the following:

BA 278Leadership and Team Dynamics

4

CG 100College Success

1-3

CG 203Human Relations at Work

1-3

COMM 105Listening and Critical Thinking

4

COMM 130Business and Professional Communication

4

COMM 218ZInterpersonal Communication

4

COMM 219Small Group Communication

4

COMM 260Introduction to Conflict Management

4

COMM 296Communication in Healthcare Settings

4

ES 101Historical Racial and Ethnic Issues

4

ES 102Contemporary Racial and Ethnic Issues

4

ES 224Black Male Studies: Lies, Literature, and Legacy

4

ES 244Native American Leadership 1: Building Leadership Through Indigenous Oratory

4

ES 251Introduction to African-American Studies

4

ES 254Introduction to Chicanx/Latinx Studies

4

ES 256Introduction to Native American Studies

4

SLD 101Native Circles: It's Your Life

3

SLD 103Post-Racial America: Challenges & Opportunities

4

SLD 108Puertas Abiertas Éxito

2

SLD 111Chicano/Latino Leadership 1: Quien Soy? Quienes

4

SLD 112Chicano/Latino Leadership 2: Cultural Heroes

4

SLD 113Chicano/Latino Leadership 3: Affirmative & Resistance

4

SLD 121African American Leadership: History, Philosophy, & Practice

4

Office Environments

Complete two courses from the following:

BA 101ZIntroduction to Business

4

BT 120MS WORD for Business

4

BT 123MS EXCEL for Business

4

BT 181Customer Service

4

COMM 130Business and Professional Communication

4

ED 258Multicultural Education

3

HP 100Medical Terminology 1

3

HP 110Health Office Procedures

3

HS 201Introduction to Human Services

3

Work with an advisor/coach for assistance in choosing courses relevant to your desired work environment.

Notes

  • To view all important info for all programs (grading, total credits, honors, etc.), visit the Programs of Study page.

  • Co-op is highly recommended. Substitutions allowed with faculty permission only.