BT 291 Operations Management

This course addresses the design and control of processes of production for both goods and services. The course covers business operations for improvements in efficiencies and effectiveness in terms of meeting customer requirements. It addresses managing the process that converts inputs (raw materials, labor, and energy) into outputs of goods and/or services.

Credits

4

Prerequisite

BA 101Z, BT 123, and MTH 095 or higher

Course Learning Outcomes

Upon successful completion of this course, the student will be able to:
1. Directs and coordinates the activities of businesses or departments
2. Manages a staff by preparing work schedules and assigning specific duties
3. Reviews financial statements, sales and activity reports, and other performance data to measure productivity
4. Establishes and implement departmental policies, goals, objectives, and procedures
5. Determines staffing requirements and overseeing personnel processes
6. Monitors businesses practices to ensure they efficiently and effectively provide needed services
7. Communicates with supervisors, peers, or subordinates
8. Establishes and Maintains Interpersonal Relationships
9. Resolves conflicts and negotiates with others
10. Makes decisions and solves problems