XBA 0778 Customer Service

This course will teach customer service skills including practices, customer courtesy, and how to handle and provide good service.

Credits

6-99 hours

Course Learning Outcomes

Upon successful completion of this course, students will be able to:
1. Have a basic knowledge of good customer service practices
2. Have a basic knowledge of how to provide customer courtesy and have developed skills on how to handle and provide good customer service through situational exercises