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File a Formal Complaint

Step 1: The complainant completes a Complaint Form.

Step 2: The complainant submits the complaint form online or brings a paper copy to the office of the Vice President, Academic, and Student Affairs. The office is located on the 2nd floor of the Administration Building (Building 3, Main Campus).

Step 3: A Student Complaint Officer will be assigned or the complaint will be directed to the appropriate contact. The complainant will receive a letter via email with the contact person's information or the Student Complaint Officer's information as appropriate. The Vice President, Academic and Student Affairs will assign a Complaint Officer and will provide written notification of the complaint to the accused within five working days of receiving the complaint. Campus advocates are available to assist throughout this process. In some instances, the Vice President, Academic and Student Affairs may choose to hear the complaint at her discretion.

Step 4: The Complaint Officer will conduct an investigation.

Step 5: The Complaint Officer notifies the complainant and the accused of their findings. Notification of findings will be sent within 20 working days of the complaint being filed. The complainant will receive the results of the investigation in writing. The complainant will review the findings and decide if they are satisfied with the results. If they are not satisfied with the results, they may proceed to Step 6.

Step 6: The complainant may appeal the ruling by sending an email to CodeandComplaintAppeals@lanecc.edu within five days of receiving the outcome letter. The Vice President, Academic and Student Affairs reviews the investigation and findings. The Vice President, Academic and Student Affairs may refer the appeal to a hearings committee at their discretion. If the Executive Dean was the original decision maker in the complaint, the appeal will go to the Vice President of Academic and Student Affairs.

Step 7: A final decision is made. The Vice President, Academic and Student Affairs will make the final decision on the appeal and notify the complainant and the accused in writing within 10 working days.