Student Complaint Procedure
www.lanecc.edu/copps/documents/student-complaint-procedure
Purpose - The formal complaint procedure is designed to resolve problems for students who are having difficulties with other students or staff that cannot be resolved through the informal report and resolution process, or that students choose to have investigated and judged in a formal setting. This procedure details the filing process and lists other types of complaint procedures. Although the process is confidential, a student's identity cannot be withheld from the person(s) identified as the source of the problem.
Narrative - Before filing a formal student complaint, students are encouraged to attempt to resolve the issue with the manager of the area or division/department involved.
In addition, complaints against faculty cannot be pursued through this process. Student complaints about faculty members shall be made to the division dean who is that faculty member's supervisor and shall be subject to the dispute resolution procedures as outlined in the faculty contract. If the student believes that the supervisor has not resolved the issue, the student may appeal to the supervisor's Executive Dean.
| Type of Complaint |
Explanation |
How to file a complaint |
How to appeal a complaint outcome |
| Academic issues: Grade & Degree Appeal |
A student may appeal specific grades, probation and dismissal, and degree requirements. Students are directed to appropriate forms, documents, and departments to consult for specific appeal processes. |
General Education Substitution and Waiver Petition |
Appeals for issues related to Lane Community College's academic probation and/or dismissal policy must be made in writing to the Academic Progress Review Committee through Enrollment Services (Bldg 1). |
| Discrimination or harassment |
This discrimination and harassment complaint procedure is designed to provide all members of the College community with a process for reporting incidents of discrimination or harassment, and to provide for prompt and effective response to and resolution of reports of discrimination or harassment. |
Complaint Form |
Any appeal must be submitted via email sent to Code and Complaint Appeals within 5 working days of the date of the outcome letter. This appeal must allege a procedural violation. |
| Disability issues |
The process by which students, staff, or members of the public may seek formal or informal resolution to an access complaint under the provisions of the Americans with Disabilities Act |
Code and Complaint Appeals within five working days of receiving the resolution. The college will respond in writing. |
|
| Faculty/Curriculum |
Student complaints about faculty members or curriculum shall be made to the division dean who is that faculty member's supervisor. |
Complaint Form |
Appeal must be sent in writing to Code and Complaint Appeals within 5 days of the outcome letter. |
| General |
Examples of general complaints include staff, department, procedures, etc. |
Complaint Form |
Appeal must be sent in writing to Code and Complaint Appeals within 5 days of the outcome letter. |
Timelines - The formal complaint procedure is set up to take no more than 50 working days. To have remedy under the formal complaint process, complaints must be filed within 90 days of the incident. Complaints filed more than 90 days after the incident will not be accepted.
Impartial Decision Makers - Complainants who do not feel that they have access to impartial decision makers under the procedure outlined below should immediately notify a campus advocate of their concern.
Advocates - Assistance with the complaint process is available at Counseling, Student Life and Leadership Development, and the Gender Equity Center.
Record Keeping - All records of the formal complaint process, including the complaint form and all reports and findings, are the property of the college. A formal complaint report that summarizes all formal complaints will be forwarded to the president, vice presidents and division/department managers on a periodic basis. No information that would identify the complainant or the accused will be included in this report.