COMM 260 Introduction to Conflict Management

This course emphasizes understanding conflict as a communication phenomenon and provides a summary and synthesis of social science research and theory on conflict. This course highlights the interactive nature of conflict and demonstrates the value of collaborative models for resolving conflict.

Credits

4

Course Learning Outcomes

Upon successful completion of this course, the student will be able to:
1. Identify why conflict is an inherent and crucial part of the human condition
2. Explain the role of perception in communication and conflict
3. Analyze competitive and cooperative approaches to conflict
4. Distinguish the difference between supportive and defensive climates
5. Apply techniques to resolve conflict