The purpose of this program is to provide students with short-term training in front end office, basic customer service, reception, or customer intake type positions. This is an opportunity for those who are finding barriers to accessing employment in an office environment, or as a stepping stone for those who are seeking more advanced career options.
Cost
Estimated Cost: $ 5,406
- Resident Tuition: $ 3,624
- Technology Fees: $ 336
- One Time Credit Enrollment Fee: $ 31
- General Student Fees: $ 425
- On Line Course Fee: $ 240
- Books / Course Materials: $ 750 (Some courses use Open Educational Resources (OER), which are free or low-cost materials)
Costs provided are estimates only, and may differ depending on course type and/or modality. Learn more and view current tuition and fee information.
Program Learning Outcomes
Students who complete this program will be able to:
PLO 1 - Apply basic and transferable computer skills in common software tools such as Microsoft Word and Excel
PLO 2 - Engage in culturally appropriate communication and interpersonal skills needed to work in an office or customer facing environment
PLO 3 - Demonstrate basic awareness of the specific office climate, culture, and vocabulary relevant to unique career area choice
Program Requirements
All courses in this program require default grading (completed with a letter grade of C- or better, or Pass).
Program Core Courses
Computer Skills
Complete two courses from the following:
| BA 169Z | Data Analysis Using Microsoft Excel | 4 |
| BT 120 | MS WORD for Business | 4 |
| CIS 101 | Computer Fundamentals | 4 |
| CIS 102 | Problem Solving with Computers | 4 |
| CS 120 | Concepts of Computing: Information Processing | 4 |
| EL 121 | Effective Digital Learning | 1-3 |
Note - BA 169Z has an additional prerequisite (outside of the program) of MTH 065 or higher or equivalent via the math placement process
Communication and Human Relations
Complete two courses from the following:
| BA 278 | Leadership and Team Dynamics | 4 |
| CG 100 | College Success | 1-3 |
| CG 203 | Human Relations at Work | 1-3 |
| COMM 105 | Listening and Critical Thinking | 4 |
| COMM 130 | Business and Professional Communication | 4 |
| COMM 218Z | Interpersonal Communication | 4 |
| COMM 219 | Small Group Communication | 4 |
| COMM 260 | Introduction to Conflict Management | 4 |
| COMM 296 | Communication in Healthcare Settings | 4 |
| ES 101 | Historical Racial and Ethnic Issues | 4 |
| ES 102 | Contemporary Racial and Ethnic Issues | 4 |
| ES 224 | Black Male Studies: Lies, Literature, and Legacy | 4 |
| ES 228/ANTH 228 | Chicanx Culture and Identity | 4 |
| ES 251 | Introduction to African-American Studies | 4 |
| ES 254 | Introduction to Chicanx/Latinx Studies | 4 |
| ES 256 | Introduction to Native American Studies | 4 |
| HS 267 | Cultural Competence in Human Services | 3 |
| SLD 101 | Native Circles: It's Your Life | 3 |
| SLD 103 | Post-Racial America: Challenges & Opportunities | 4 |
| SLD 108 | Puertas Abiertas Éxito | 2 |
| SLD 111 | Chicano/Latino Leadership 1: Quien Soy? Quienes | 4 |
| SLD 112 | Chicano/Latino Leadership 2: Cultural Heroes | 4 |
| SLD 113 | Chicano/Latino Leadership 3: Affirmative & Resistance | 4 |
| SLD 121 | African American Leadership: History, Philosophy, & Practice | 4 |
Note - BA 278 has an additional prerequisite (outside of the program) of WR 115 or higher
Office Environments
Complete two courses from the following:
| APR 101 | Trade Skills Fundamentals | 4 |
| BA 101Z | Introduction to Business | 4 |
| BA 169Z | Data Analysis Using Microsoft Excel | 4 |
| BT 120 | MS WORD for Business | 4 |
| BT 165 | Introduction to the Accounting Cycle | 4 |
| BT 181 | Customer Service | 4 |
| CJA 100 | Introduction to Criminal Justice | 4 |
| COMM 130 | Business and Professional Communication | 4 |
| ED 258 | Multicultural Education | 3 |
| HP 100 | Medical Terminology 1 | 3 |
| HP 110 | Health Office Procedures | 3 |
| HS 150 | Personal Effectiveness for Human Service Workers | 3 |
| HS 201 | Introduction to Human Services | 3 |
| MA 112 | Medical Insurance Procedures | 3 |
| Any Co-op Course | |
Work with an advisor/coach for assistance in choosing courses relevant to your desired work environment.
Notes
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To view all important info for all programs (grading, total credits, honors, etc.), visit the Programs of Study page.
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Co-op is highly recommended. Substitutions allowed with faculty permission only.
Sample Term Planner
Front Office Support Specialist Sample Term Planner
*Subject to change. Connect with an academic advisor to create an individualized academic planner.